Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days for delivery depending on customs processing.

What is your return policy for evening wear?

We accept returns on unworn items with all original tags attached within 30 days of purchase. Please note that custom-made gowns and final sale items are non-returnable.

How do I determine my correct size?

We provide a detailed size guide on each product page. Since Marchesa garments often feature structured bodices, we recommend comparing your measurements to our chart or contacting a stylist for personalized advice.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

Can I request modifications or custom alterations?

While we do not offer in-house alterations for ready-to-wear pieces, we can provide recommendations for authorized tailors who specialize in luxury evening wear and delicate fabrics.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.